Sheena Sewing machine faulty from the start.

I bought a Sheena Sewing Machine last year from Homechoice and used it not more than 10 times since. Always when I use it its merely for less then half an hour because according to me I thought It SHOULD OVERHEAT and that its not a problem. I loosed interest in the Machine and put it away BECAUSE EVERYTIME I CALL HOMECHOICE ABOUT THE FAULTY MACHINE UR CUSTOMER CARE REFERS TO ME TO DIFFERENT DEPARTMENTS....WITH MY AIRTIME... I JUST END UP DROPPING THE PHONE...that happened more than 6 times... I HOPE THAT NOW,BY TELLING THE WORLD,THAT YOU WILL DO SOMETHING ABOUT THIS JUNK U SOLD ME TO.<br> <br> Just to crown it all, a friend of mine has the very same machine,her machine is older than a year and she works on it everyday,5 days a week...no problem,no overheating,no stucking of the needle or breaking thereof. She got oil with her Machine and I never got a drop... Her Machine was NEW. but it seems to me that I got a broken one and your store just couldnt care less because I dont know much about the types and its functions. I had to make a copy of her Manual because,yes, I NEVER GOT ONE. i tried many times to complain but ended up losing interest. I am paying this machine still but NO DELIVERY