KM
Kimberley M
1 reviews | Active since Dec 2015
10 Dec 2015, 14:37
Shameful Service
So, I make an order and pay cash. Order is delivered with one piece missing. I then contact homechoice to report this. Nothing gets done about it. I once again make contact with them which falls on deaf ears. (This is now a few weeks after initial delivery) Continuous back and forth calls have been made to sort this simple issue out, instead i receive numerous calls on new deals and competitions. <br> <br> I feel for those who have had bigger issues with Homechoice as mine is merely a simple missing piece and not even that can be sorted.<br> <br> Please assist???
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Replies (1)0
Replies (1)Homechoice's replyOfficial
15 Dec 2015, 09:01Hello KimCC,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply15 Dec 2015, 09:01
Official
Hello KimCC,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
