1 reviews | Active since Jul 2011
Shady Order Process
<p>I placed and order and paid on the Homechoice site on 28 December 2017.</p> <p>I used my credit card to make the payment.</p> <p>Order Number: ********** 3</p> <p> </p> <p>A week later I began getting SMSes advising me of changed delivery details.</p> <p>I now received an SMS of a 'reminder to pay' for my order.</p> <p> </p> <p>I called today, 16 January 2016 and I got advised that the bedding I ordered is out of stock and they can’t trace my payment.</p> <p> </p> <p>This is ridiculous.</p> <p>The online purchase process does not allow a sale to be concluded if there is no stock.</p> <p>I will now have to go through the inconvenience of asking (and paying) for proof of payment from my bank.</p> <p> </p> <p>I would not advise anyone to ever deal with this company; *********** call canter staff and poor controls.</p> <p> </p> <p>I wouldn’t be surprised if ********** have already taken advantage of this.</p> <p> </p> <p>I would like a refund please.</p> <p> </p> <p>Thanks,</p>
Good Day Lesego,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Good Day Lesego,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Still have not received my money back.
This is beyond ridiculous.
Please help me, what do I do next?
Thanks,
Lesego
Still have not received my money back.
This is beyond ridiculous.
Please help me, what do I do next?
Thanks,
Lesego
