CH
Craig H

1 reviews | Active since Feb 2017

02 Feb 2017, 17:10

Sewing Machine - Homechoice brand returned 4 Months ago!!!!

<p>I purchased a homechoice branded sewing machine, and used it once to hem a pair of trousers, </p> <p> </p> <p>I then packed it away, and used again a few months later for another hem. The machine was making very strange grinding noises and I stopped using it and called homechoice the next day.</p> <p> </p> <p>I was given the return proceedure which I did, and posted it back to Homechoice. This was October 2016.</p> <p>The consultant advised me in November that they recieved it, and no longer sell the Homechoice Branded Sewing machine, that I was billed over R4500.00 for, and paid. I asked if I could get a refund, and she said yes. Then called about a 15 times since then, and just getting the run around.</p> <p> </p> <p>Were sitting in February 2017 and ZERO reponse from them.</p> <p> </p> <p>No machine, no refund, no replacement (of this very poor quality machine that they dont even sell anymore)</p> <p> </p> <p>My account is paid up to date, and they only harrass me for more orders.</p> <p> </p> <p>I have not purchased anything from them since this return, and just because of the shoddy aftermarket sales.</p> <p> </p> <p>My account number is anybody is interesed will be avaialble on request. </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply03 Feb 2017, 08:08
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team