Severe breach of contract and theft

Mrs Innocentia Mmapula Motsai signed a two year contract at Homechoice on 25th June 2013 which will expire on 25th May 2015. She received a S5 Appollo cellphone as part of her contract. During October 2014 she noticed that the speaker was not working and took it in to have it repaired. She was later informed that the phone was irreparable and that a replacement phone will be issued. Since she received notice that she will receive a replacement phone, she has not heard anything from them again. She contacts them to enquire as to when she will be receiving her cellphone and they continue to say 'next week' or 'in two weeks time, we are out of stock' or some other excuse.<br> <br> This has been going on for more than 3 months and and Homechoice continues to ***** Mrs Motsai's money every month by deducting the contract amount even though Homechoice is severely breaching the contractual agreement. <br> <br> The consumer protection service has been contacted and this is our last resort before we take matters further.