LPBM
Lerato Pertuel Bonny Mashego
1 reviews | Active since Feb 2015
11 Apr 2017, 10:53
Settlement amount
<p>I bought a bed set last year October to be repaid over a 16 months period and today I called home choice to get my settlement amount as I still have 12 months left to pay it off. I was under the impression that settlement amount reverses the interest left on your account but home choice is trying to make me pay them the entire principal amount plus 16 months interest.</p>
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Homechoice's replyOfficial
11 Apr 2017, 11:33Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply11 Apr 2017, 11:33
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
LPBM
Lerato Pertuel Bonny Mashego's updateReviewer Update
01 Dec 2017, 10:37Home choice has *********** and unfriendly call centre staff. I need my paid up letter today. I'm sick and tired of this company. Send me my letter, I will never ever buy anything from you and will definitely warn family, friends and colleagues against buying stuff from you.
LPBM
Lerato Pertuel Bonny Mashego's update01 Dec 2017, 10:37
Reviewer Update
Home choice has *********** and unfriendly call centre staff. I need my paid up letter today. I'm sick and tired of this company. Send me my letter, I will never ever buy anything from you and will definitely warn family, friends and colleagues against buying stuff from you.