SETTLEMENT ACCOUNT NOT UPDATED ON CREDIT BUREAU

I am so annoyed with Homechoice, I settled their account on the 25th of September 2022. They sent me a settlement letter on the 11th of October 2022. And yet they have not updated it! It has been affecting my credit score! No one is getting back when I send emails enquiring on how long it will take. I am so frustrated at their customer service. The least they can do is to communicate with me and provide an ETA.