JH
Jeanne-Marie Henning
1 reviews | Active since Jun 2010
10 May 2025, 13:41
Settled account, yet milking me for more
Fuming! I asked a settlement letter on their website and was ignored! So I paid the FULL outstanding balance on the statement and now I receive a statement for R348,01! So this is how you milk people????? Ignoring requests for settlement amounts, requested well in advance! You better write back that interest and very quickly, as you are charging me unnecessarily and much more than what you are allowes. I will be reporting you to the NCR! I'm fed up with you! Go collect money from people not paying their accounts and stop milking the people who do!!!!!!!! So every time I pay, you just going to add more! I think not! Sort it out and VERY quickly.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
12 May 2025, 07:01Hi Jeanne,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
Homechoice's reply12 May 2025, 07:01
Official
Hi Jeanne,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
JH
Jeanne-Marie Henning's updateReviewer Update
12 May 2025, 09:26I'm waiting for that updated billing, already requested via email. Not holding my breath, as it will probably be the same scenario as the settlement letter I requested.
JH
Jeanne-Marie Henning's update12 May 2025, 09:26
Reviewer Update
I'm waiting for that updated billing, already requested via email. Not holding my breath, as it will probably be the same scenario as the settlement letter I requested.
JH
Jeanne-Marie Henning's updateReviewer Update
12 May 2025, 13:11Was pleasantly surprised, I received my settlement letter, thank you very much.
JH
Jeanne-Marie Henning's update12 May 2025, 13:11
Reviewer Update
Was pleasantly surprised, I received my settlement letter, thank you very much.