VD
Veronica D
1 reviews | Active since Apr 2014
24 Feb 2015, 10:10
Settle the account
I phoned Home choice to settle my account and they didn't give me any discount. They have sent me an account to provide my instalment and when I asked for a settlement amount the amount is more than the statement received on 20 Feb 2015. They added interest and the rates for Home choice is 32.65%. The reason for my complaint is that I didn't pay Home choice an instalment of R32.56 last month and they have added me on ITC for this simple amount and I could not apply for any job vacancies due to my credit record on ITC for a R33. I am trying to get hold of the CEO and they refuse to support us at the Call Centre, we have to use the internal route.
Helpful (0)
Replies (1)0
Replies (1)
Homechoice's replyOfficial
24 Feb 2015, 14:09Hello VDiederiks,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply24 Feb 2015, 14:09
Official
Hello VDiederiks,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team