Service that sucks

I bought a comforter and pillows Wednesday 24 June at the East London central store and paid the full amount as well as an 11% of total purchase price delivery fee. I was assured that my delivery would arrive within 5 days. Tried contacting their call center and just got rude agents. I got an sms on 4 July with a tracking number, that it has been packed at the warehouse and they would let me know when it leaves. It is now 4 days later, still nothing. I found out that tgey use fast and furious couriers, and when I tried to track the parcel, there was no information. I'm even tired of contacting them. I wish I had read all the bad reviews in their social media pages before I made the purchase. I thought they were a reputable company.