Service Sucks!

Hi <br> <br> Please note I have faxed this documentation and emailed it twice prior to today on the 23.12.2015 and the 04.01.2015 and still haven't received feedback. I have spoken to three people on separate occasions and to no avail. You can't locate the item that was accepted in Wynberg on the 23.12.2015 and it seems every time I call and speak to a consultant I get referance numbers but nothing is done to resolve this matter. Also the postage that I paid at post net needs to be escalated because nowhere in communication was it made clear that it was compulsory for me to use the post office when returning the item.<br> <br> Please could this matter be looked into because I cannot keep following up on something that clearly is not priority to Homechoice. I am not asking for special treatment just that the matter be given the relevant attention when a customer is paying for an item of sub standard quality!<br> <br> After several calls and reference numbers still nothing has been done about this query!