TL
Thabo L

1 reviews | Active since Nov 2017

14 Nov 2019, 09:46

Service

I have account with home choice. It was handed to SSD1. My accout was about R4600 after my September payment. On the 11 of october i made a payment of R3500. I called SSD1 month end before i make my final payment just to know how much must i pay. I was adivsed my account is still on 4600 something. I explained to them that i made o payment of 3500 on the 11 of october. They told me home choice have not updated payment. I must sent them proof of payment. I forwarded them proof of payment of 3500 and cc homechoice. Home choice came back to me and said matter is with SSD1. I made another payment on month end october that would be my last payment. Today i call SSD1 to enquire about the balance and i am advised that my account is over 3500. Homechoice did not update my payment but updated my last payment made month end. Now i am stucked between homechoice and SSD1 as when i call here they point me there i call there i am pointed to the other.

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Replies (1)
Homechoice
Homechoice's reply14 Nov 2019, 10:19
Official
Hi Thabo.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We  will be in contact with you shortly to assist in resolving the issue.

Thank you. 
Homechoice