Hellopeter
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1 reviews | Active since Jan 2017

04 Jan 2017, 11:18

Seriously?

<p>6 phone calls a day home choice? On an account that is paid, but your excuse is that your system doesn't keep note of who phones the customer, time date and customer feedback etc. No wonder then that you can't even allocate my payment correctly.Is there a room full of people who just randomly call customers?? I will never use home choice again what rotten customer service.</p>

0
Replies (4)
Homechoice
Homechoice's reply04 Jan 2017, 14:31
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,

's update04 Jan 2017, 15:24
Reviewer Update

correction... I have now received 8 phone calls, between 8am and 3pm... And after being told by a very rude consultant that I would recieve a further 10 calls before end of day I have now blocked home choices number on my phone.

I will be clearing this account asap and will be advising everyone I know never to buy from this company.

's update04 Jan 2017, 16:02
Reviewer Update

and they have now resorted to using a private number...

's update04 Jan 2017, 20:23
Reviewer Update

8:20pm and my 11th phone call of the day...

Home choice.... You guys must have shares at telcom!