SG
Sue G
1 reviews | Active since Jul 2015
25 Aug 2015, 15:08
Sequestration Order Still Not Acknowledged
This is now more than a month after my initial HelloPeter report - AND MY SEQUESTRATION ORDER HAS STILL NOT BEEN ACKNOWLEDGED!!!!! I am now being harrassed by *********** call centre agents THAT DOESN'T UNDERSTAND WHAT A SEQUESTRATION ORDER MEANS and WOW, i am not allowed to complete my sentences - being RUDELY interrupted saying i can't finish my sentences, they will still keep on calling me and keep on adding interest the monies owed!!! UNPROFESSIONAL! ***********! RUDE! I HAVE HAD IT! The next call i receive will be reported to the police as harassment!!!
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Replies (1)
Homechoice's replyOfficial
28 Aug 2015, 08:34Hello smg@,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply28 Aug 2015, 08:34
Official
Hello smg@,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team