******** me

I had a 16 months contract with home choice since last year. This month I paid up the remaining account and I called customer service to close my account. He told me I cannot close my account but he will send me a paid up letter through my e-mail. I waited for the e-mail and it was never send. I received an sms stating that I have to pay R207 and my account is arreas and my question, how can my account be in arreas when I fully paid it?? Home choice to be a ***** and ******** me. Close my a bong cause I don’t owe you anything. I fully paid you and I regret to ever opened an account with me. Close my account so that I cannot even receive calls from your agency.