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I order 3 beddings that was on special from Homechoice through their call center with number they always advertised on TV, I was told the courier company will call me before delivery, I waited I did not receive the call, I call their customer service line to follow up and was told the courier guy call me with no success so thee took it back and told them I was still interested so I told to start afresh with the order, after a day or two I received an sms stating my order is being pack the courier guy will be sending it but he will inform when coming to deliver the order... I did not receive the call again until I got an sms saying they hope I'm happy with my order, I called immediately to find out what order they say the deliver the order and Deneo received it or signed for it, I told them I never received a call from the courier company to let me know they coming to deliver and I don't know Deneo... I was promised that that they will investigate they will get back to me, no one called to give feedback plus the customer service agent have attitude sometimes they will say please until your airtime is finished and the won't even get back to you to apologize, I called several time with any assistance until I spoke to another white lady that told me the will stop the sms and the debits that was going out of my account but it never stopped, I decided to go to Maponya branch where I spoke to one of the consultant and he said he will stop the debit and put on hold because he could seen the was a dispute or query on the account and he said I should go and get affidavit and write my story on what happened and he said next don't order from the phone you must come to the store as I was walking out of store I received an sms again saying they have stop the debit order, the next time I received a call from homechoice a lady that called said we could see that theirs query on the account and I explained again on what transpired and gave me an email address for ***** and something so that I can send my affidavit and I send it on that day because I received a sms confirming that they received it, after 2day again I'm receiving an sms that they will start debiting the full installment end of July... From the the first of August I'm receiving more than 10 calls of that I did not make payment of R300and something towards the homechoice account I ask them what do they see on the system as the always call me, the say there's a query I'm not worry customer service department will call it has been escalate, I'm harassed by the calls and their agents are so rude, cherry on to homechoice have destroyed my reputation on my credit profile it already listed as I'm the bad payer, I have lost 36ppints already on my credit score that I have worked so hard I can't even apply for any credit now because of your ***********... homechoice is such a **** we work so hard to maintain our credit profile and just come and destroy it like with even trying to get our side and said part you are aware of this problems but instead you quick to just destroy our reputation in the credit world that we need... I'm so disappointed, Im warning people not to be fooled by your adverts, I have never seen a selfish business like this that does not want to take accountability instead I have wasted my money on airtime, going to one of branch plus going to the police station still no help.