1 reviews | Active since Apr 2024
Save your life, don't buy from Home choice.
Don't buy from Homechoice, their service is horrible, they don't care about their customers all they need is our money. In September I ordered towels at one of their outlets in Acornhoek mall, they took two weeks to deliver, I had to ask their cashier to return them back because obviously they took more time arrive. Guess what, even today they have not yet credited my account, called their customer care service to enquire about it, they say they did not receive the towels back, their system doesn't show anything about the towels being returned back. When I go back to Acornhoek mall to enquire about them, Thereso, their cashier who assisted me in returning the order is not helping to trace the towels instead she is insisting that my account was credited but she can't show me a credit note or a record for reference. She even get so angry at me as if I'm lying. See me at Home choice again, chop off my head!
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
The Customer Support Team
