MO
Monique O

1 reviews | Active since Jul 2015

14 Jul 2015, 14:22

Sales department not helpful, Accounts people rude

I regret ever buying anything from Home Choice!!!! Where do you find the people working for you? no peoples skills, baddest service ever.<br> I bought 4 items in May 2015, that was the first time I ever bought something from you. According to my online profile my installments will be R387 and 1st payment will be end June, I got my 1st statement in June, round about the 8th which stated that my installment is about R755, that's the amount due, no amount in arrears. That is when the nightmare started, I phoned almost everyday, the first lady i spoke to couldn't help me at all, she was going to phone me back but never did. I then phoned in a couple of days later again and spoke to Abdul, he promised me he will send an request for the system to be updated and that my installment should be R387, nothing happened, I then phoned in again and spoke to Shalom because whenever i phone back i cant get hold of the previous person i spoke to, he told me the same story Abdul has told me, also never got back to me. Then i spoke to Kazi, also the same story but she gave me a ref nr: ***. Then today 1 of your rude accounts ladies phone and spoke to me like i owe her money. Please get back to me!!

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Replies (1)
Homechoice
Homechoice's reply17 Jul 2015, 08:35
Official
Hello M 1988,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team