Sale not recorded but call received

<p>Firstly I have never received such a horrible service from HOMECHOICE since I have been a client of there.I have been a loyal client since 2014.I requested a consultant to contact me on the website for a product that I am interested in last week Monday,Wensday I received a call from consultant (cannot recall her name).She advised that has placed the order and I will be receiving my order.I have also received a message from Homechoice on the same day on my address that I have changed which I done so with consultant.Today (22.05.2017) I contacted homechoice to find out how far my order is,they advised that it was never placed.I am very unhappy as now they are requesting for docs which was never mentioned and the fact that whoever contacted me never placed my order if I didnt call nothing wouldve been .I would like this to be sorted out urgently and confirmation to given on outcome of my application I have sent docs today.I would like the call to be traced that was made to me on Wensday and action to be taken.</p>