Sagging Mattress less than a year after purchasing R7,000 bed from Homechoice

I have been a loyal customer of Homechoice for years.

My partner and I bought a no turn mattress bed from Homechoice in March of 2020. The bed cost us over R7,000 but we decided to invest in a good bed.

About 10 months into our supposed "prized purchase" the mattress started sagging in causing great discomfort to our bodies. We ended up getting back problems and body pains because of this reject mattress we we sold.

I weigh around 105kg and my partner weighs around 110kg so we took a bed that can accommodate 130kg a side. I have reported the problem to Homechoice...have sent them pics of the mattress and still they have not reached out to us even though they have promised to do so on more than one occasion

We now opt to sleep on the floor or the lounge couches from time to time as the bed is very, very uncomfortable to sleep on. I have even developed an alignment issue with my left hip and i know it is because of this reject mattress they sold us as I never had this problem before.

Please I am begging you if someone can assist us to have this issue sorted. It has been very long that the problem started and we initially thought that the bed would still need to be "slept in" as it was new so we continued to sleep on it for a month or 2 more before sending in our complaint to Homechoice. The visible sagging of the mattress is definitely not remotely close to the 10-20yrs investment we thought we were making.

Pls help we are dying to have a good nights rest... :-(

Regards Lynette Wyngaard Cell: ***