Ryan Malagas brings the CARE into Customer Care

I have recently learnt that I am a victim of identity theft. Without going into all the detail, I went to HomeChoice on Saturday for assistance as the perpetrator had **********ly opened an account in my name and purchased goods. I arrived at 12.33 the security said they closed at 12.20.I tried to get the contact details for the ***** and risk division from the front desk / customer service assistant, who very frankly (and without making any eye contact) dismissed me saying her computer is switched off and she can't help. She was completely unhelpful and eventually handed me a pamphlet and saying there is a number on there for the call centre. Needless to say I was appalled. We askedher if anyone else could help. She said no. At that instant, Ryan was about to leave the building - his shift having ended.The front desk assistant asked him if anyone was upstairs. He then asked me what the problem was. I proceeded to explain to him what my situation was. He kindly took my details, went back up to his office & printed out whatever information I required for SAP & explained what I needed to do further. He personally ensure that Disputes contacted me. What a guy.People can learn from him