1 reviews | Active since Nov 2016
Run around when placing an order
<p>I have placed a order online various times and still is waiting for my order.I called the consultants but its always call back tomorrow.I have spoken to a consultant who has advised me that i need to send a copy of my tv lisence and ID which I did three times.The first lisence was not in my name so I just decided to make life simple just get one in my name.Today i called the call center and again call back later.I dont even get to speak to a agent.</p> <p>I calles the 021608 number was placed on hold and then cut off.</p> <p> </p> <p>I am erribly dissapointed because i order almost every month.</p> <p> </p> <p>I am at the point where i really dont care anymore as I need to be back at work next week</p>
i have not received any response form your team,I called today again and was told that I will receive a call back and still now call back I would like someone to take the phone and call me as clearly customers are not being taken seriosly.
i have not received any response form your team,I called today again and was told that I will receive a call back and still now call back I would like someone to take the phone and call me as clearly customers are not being taken seriosly.
I have until today not received any feedback from Charnelle Netto on when I am receieving my tv.I just called now and was asked my name by a consultant called Se****a.
I am shocked at the service received and has come to the conclusion as to settle this account and then go my merry way.
Its utterly disgusting to be told one story after another speak to various consultants and have at the end no product to show,there come a point in once life you just give up.
If this tv do not reach my house before next Monday i am going to the highest of places as clearly you cannot send your customer an sms telling them your item has been dispatched and then have them wait and wait.
You have no way of getting hold of the parcel as it seems its coming fom overseas.What the hell.
I would not even grade them 1 star!
I have until today not received any feedback from Charnelle Netto on when I am receieving my tv.I just called now and was asked my name by a consultant called Se****a.
I am shocked at the service received and has come to the conclusion as to settle this account and then go my merry way.
Its utterly disgusting to be told one story after another speak to various consultants and have at the end no product to show,there come a point in once life you just give up.
If this tv do not reach my house before next Monday i am going to the highest of places as clearly you cannot send your customer an sms telling them your item has been dispatched and then have them wait and wait.
You have no way of getting hold of the parcel as it seems its coming fom overseas.What the hell.
I would not even grade them 1 star!
yesterday I received an email from Charnelle Netto as when i called she was not available.Then when she returned my call but was in a meeting.
I was told that my delivery will be done today.Its now 16h25 and nothing.I called the customer service centre and what a horrible experience.When i asked the lady her name and surname she refused to give me her surname.Today i finally decided after this delivery never ever again will i place an order.If you can stay away from home choice please do so as the agent told me that the drivers deliver up until 7 at night if they dont deliver then call back tomorow what the f.to hell with customer service here hey!
yesterday I received an email from Charnelle Netto as when i called she was not available.Then when she returned my call but was in a meeting.
I was told that my delivery will be done today.Its now 16h25 and nothing.I called the customer service centre and what a horrible experience.When i asked the lady her name and surname she refused to give me her surname.Today i finally decided after this delivery never ever again will i place an order.If you can stay away from home choice please do so as the agent told me that the drivers deliver up until 7 at night if they dont deliver then call back tomorow what the f.to hell with customer service here hey!