RuN around via online shopping - HOME CHOICE

<p>My very first online purchase has turned out to be a nightmare!!</p> <p>Online purchase on 24 November 2016 from Home choice was for R1088.91 after confirming the order I realised that I had not used the discount voucherR100.00 that was availabel. I immediately telephoned the call centre and was assured that the discount will appear on my account within 24 hours. I subsequently called them 2 more times and was assured that the discount will be app**** On the 1st of December Lisa advised that I can make the payment of R988.92 which I promply did and send the proof, then sat back waiting for the delivery. 10 days had passed and no sign of delivery. I called and spoke to Ashton who confirmed that the discount query was closed and that she will contact me on 12 december, I called back and left 2 messages and my calll has still not been returned. Yesterday I called again and was told that the discount will only be allowed if i can supply the discount code!!!! 18 days after my initial query acall centre agent is askingme for the discount code. Why was i not asked for the code at the onset of my dillema? NOW I received a sms advising that my order has been cancelled.This kind of service in the online shopping industry leaves a bad taste coupled with poor communication.. I had also sent this query via email and have had no response. Can sombeody from HOMECHOICE listen to all the calls and provide feedback - Tks Fathima Ismail</p>