1 reviews | Active since Nov 2017
Run - am running (closing account after just 1 month, bad service)
Oh how I wished I had checked hellopeter reviews. Account closure email sent to Homechoice today 31 Jan 2024.
On 22 Jan 2024 I had sent an email to Homechoice complaining about the fact that I received a very disturbing call from their rude lady agent about my “New” account. • I had made a promise to pay my account by the 30th of each month, I had no idea that I must also expect harassment phone calls from Homechoice agents asking me when am I going to pay my account. • Seriously? I mean this is a new account, opened Dec 2023, with first instalment due by 30th of Jan 2024, I can imagive getting the same call for the next 12month as the arrogant agent said “you will get a call every month” • For the Home Choice agent to tell me that I will be receiving a call every month is pure uncalled for harassment, with the arrogance she had demonstrated as if I had already defaulted on the account is the kind of treatment I will not tolerate. • I sent through emails to their support and collections emails to reduce my limit to R3000 until I pay the account in full, whereafter I will close the account. Reference Ticket number is ***, today 31 Jan 2024 all I receive are emails telling me the issue has been resolved. • So, yesterday, I decided to settle the full balance of R2331 just in 1 month so that I can close my account with Homechoice my peace since I do not foresee myself dealing with them not recommending them to anyone…they say 1st impressions last…I cannot encourage harassment by any person to the other especially when the service provider does not care. • I opened the account to test Homechoice service…I have now closed the account…they just don’t care. • I have given Home Choice to close the account on all the 4 bureaus by end of Feb, come 01 March I will escalate to Ombudsman.
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Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice