RULE CUSTOMER CARE AGENT

BAD SERVICE . WHEN I WAS TRACKING MY ORDER ON THE WEBSITE AND ITS SAID IT WAS OUT FOR DELIVERY FROM LAST WEEK . I CALLED HOME CHOICE AND THEY SAID THEY WILL DELIVER SOON I SENT AN EMAIL AND THE REPLY SAID THEY WILL CALL ME SHORTLY . I CALLED ON THE 03.01.2023 THEY SAID DELIVERY DEPRTMENT WILL CALL ME BUT NO ONE CALLED . ON THE 05.01.2023 CALLED SPOKE TO TO A LADY THAT WAS RUDE TO ME I ASKED HER HOW DO I GET MY REFUND SHE SAID TO THE ORDER IS WITHING 15 DAYS SO I WONT GET MY REFUND AFTER THAT SHE SHE WENT DEAD SO I WAS TALKING ALONE . WHY IS HOMECHOICE DISRESPECTING ME LIKE THIS ?