RUDENESS AND AN ACCEPTABLE BEHAVIOUR

This morning I called HOMECHOICE 3 times asking for the same thing. 1st call XOLISA answered and promised me that a letter that I was requesting will be emailed to me, this was around 8:35 no letter came through except some document which I couldn’t opened. 2nd call was around 9:19 I spoke to BONGEKA and explained my whole story again, she checked and said the document had been send. I then said to her that I had not received it. She said she will request it again. I waited then around 9:49 I called again and spoke to BONGEKA again and she said it had been send we argued and she advised that she was asking the back office as to what happened. What I am going to say next was to shocking that it warranted me to complain. I had put her on speaker and I had her saying to her colleque in XHOSA ( HEI WETHU LOMAMA UYA NDIDIKA UKHULUME NO XOLISA AND AGAIN NAMI KHAUNDI NCEDE UTHUMELE THE STATEMENT) what it actually means in English is that I am a pain and irritating her. Is the language that HOMECHOICE address us with? When she came back I told her what I have heard and reassured her that I will not leave this lying down. This is an insult to me and your clients if we are going to be called irritations when we pay their salaries. IS this who you are?????????????