MM
Mongezi M
1 reviews | Active since Nov 2023
04 Apr 2025, 09:36
Rude phone call
I would like to express my disappointment following a recent phone call I received from a representative claiming to be from Homechoice, using the number ***. Unfortunately, the individual was extremely rude and used inappropriate(F**** word) language, which I found unacceptable.
I believe customer service is a vital part of any business, and I felt compelled to bring this incident to your attention. It is disheartening to experience such behavior, and I hope steps can be taken to ensure this does not happen again in the future.
Thank you for your attention to this matter.
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Homechoice's replyOfficial
04 Apr 2025, 09:39Hi Mongezi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
Homechoice's reply04 Apr 2025, 09:39
Official
Hi Mongezi,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team