Rude homechoice consultants and bad service

It's my first time ever ordering from homechoice, I ordered Emette duvet cover that comes with an extra duvet cover and a queen size duvet inner. on Tuesday 28th February the courier guy called me and told me he'll come around 7pm of which he never came, he only came the following day on the 01st March , we met at a petrol garage at around 8 pm, the plastic was not fully sealed, the delivery guy then told me he used sellotape because the seal was broken, so that's normal, when I got home and opened the plastic, I only found the duvet inner and the rest of the items were not there, I immediately sent homechoice a whatsapp pictures of how the plastic looked like before I could open it, so it was already late then they responded the following day and provided me with contact details to call and I called to report the matter. what's frustrating is the bad service i receive from their customer service and they told me to go do an affidavit at a police station, where do they think I get time from? worst part it's their mistake, now i should go up and down for their mistake, i have to fill dispute form , that requires me to print, fill and send back to them, all these is time consuming, can they just investigate what went wrong and stop sending me from pillar to post, it's their job to get to the bottom of this, they must sort their mess out and clear my name, please assist Me in getting homechoice to resolve the issue without me having to do a lot of things, I have a very busy life. The consultants are rude they, they were only warm when first welcoming me. my contact number is *** Worried . Tshidi