Rude finchoice agent her surname is Groota

Hi

Groota from homechoice customer services called me on the 17/10/19 at 16:30 to make a payment arrangement. My debit order date is the 15th of every month but it was changed to the 12th without my knowledge so my debit order bounced due to insufficient funds I received an SMS I called homechoice with my airtime coz I don't default my payments to make an arrangement for the debit order to run on the 18 Oct. This rude Groota didn't even give me a chance to explain that an arrangement was made already all she was doing is talking while I was talking I asked her several times that is this how homechoice treats their customers? She kept talking I ended up getting irritated and I hanged up the call. I have never not even once missed a payment with homechoice and I took blankets amounting to almost R12000 the support I give you guys and the treatment I get from 1 employee is unacceptable I have spoke to so many homechoice consultants I have never experienced this type of rude behavior. I want that Groota to phone me with her managers even the head and apologize for the way she spoke to me your company doesn't need people like her especially for customers like me that pay well you even offering me to take more stuff but how will I buy from homechoice if I'm scared that your finchoice agent Groota screams to customers like this. Nomsa Sekoboane