NW
Nita W

1 reviews | Active since May 2016

24 May 2016, 09:14

Rude employees

<p>So I made a mistake paying the wrong account and I could not reverse the payment I made.</p> <p>Then I phoned in and make arrangements that I will pay dubble the end of the month. I dont always know when our company pays our salaries.</p> <p> </p> <p>I told the guy that he must please sent me the outstanding amount and then I will either pay the 5th or the 7th.</p> <p>I received the sms and all good cause according to me it was sorted out.</p> <p> </p> <p>Few minutes past I received a phone call from a lady and she is so rude I have explained to her but she was rude. I then started shouting cause she doesn't want to understand. I am sick with lots of pain tried explaining but no this woman is a rude lady.</p> <p> </p> <p>If this is how Homechoice client services is I will no longer be a client.</p>

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Replies (1)
Homechoice
Homechoice's reply31 May 2016, 06:39
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team