Rude customer service who refused to put me through to the manager

I placed an order for a baby chair for my daughter & paid for it cash. Didnt want an account. Now they deliver the bib , s**** & other things which were part of the order. When i call, I spoke to ASAVELA who thinks she is a manager cause she blantantly REFUSED to put me through to the manager when i told her i want a refund then if what i ordered was the wrong thing. Then she tells me she will not put me through to the manager cause she has already told me everything i need to know. ***!!!!!!. This is my hard earned cash, which i worked for & now im told it will take mayb 3 weeks to get it back. I told her the whole reason why i bought that set was because i wanted a chair for my daughter. Now i must wait for another f......n 3 weeks to get my money back so i can go to game & buy a chair for my child. This is ridiculous.