RUDE CUSTOMER SERVICE AND LACK OF INTEREST.

I just called now and spoke to a lady by the name of Ntombi. Besides the fact that she was unwilling to help she was rude. I gave her my account details wanting to know the status of all my recent orders because when I viewed my account on internet I got confuse. I asked her to send me a copy of my account for the past 3 months which are March April and May so that I can do a recon to see what is it that I ordered and how much credit I have used from what I was given. Instead of doing that she told me that the credit allocated to me is based on other debt I have. I know about this and it was not my question or request. I went on to advise her that there is one item that I ordered this week and it does not appear on my profile on internet, she rudely said to me it is appearing on her side therefore she does not know what I am talking about. The last straw was when she said I was not listening because I was rushing due to my airtime being finished. How could I as a client be told about my airtime when I was the one making the call? I am beyond anger I have been your client for years now and never have been spoken to like this.

Can I please have the 3 statements I requested so that I can do my own recon?

Also please let me know what is it that was approved and what was declined?