PS
Penelope S
1 reviews | Active since Oct 2016
08 Dec 2016, 10:34
rude customer agent-order number ***4
<p>I was doing a follow up regarding the order I have placed with homechoice and came across a rude agent that told me I should not call as I was informed of the Tat of deliveries.This was very shocking to hear.I paid cash for my order so I must not follow up.Its either my order gets delivered immediately or a speedy refund.</p>
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Homechoice's replyOfficial
08 Dec 2016, 14:54Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply08 Dec 2016, 14:54
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team