Rude consultant

Bad service received from one the home choice consultant, she called me in the morning regarding my account that is in errors an the way she was talking to me she never gave me a chance to explain my struggle to keep my account up to Date coz I was trying to explain to her how I was going to to pay my account an earlier received an also a call from home choice trying to explain she never gave me a chance was just rude not willing to listen an she even went saying should she drop the call. I told her please can you listen to me an she said she can't. This is uncalled for an unacceptable behavior from the consultant.