1 reviews | Active since Jan 2013

29 Jul 2019, 11:24

Rude call centre agent

A coloured woman called us today from an +*** number. I answered the phone from a car bluetooth as i was driving with my husband. The woman requested to speak to my husband, my husband responded to say she can speak. She was so rude asking why are we screaming at her. She wants to talk to my husband, i explained that we are driving together and he is listening. What is worse is that, immediately when she said she wants to talk to my husband, my husband responded. She is very rude, and because of her rudeness, my husband wants nothing to do with homechoice, you can keep that s** hit account .

0
Replies (2)
Homechoice
Homechoice's reply29 Jul 2019, 11:27
Official
Hi Babalwa.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Lee-Ann  will be in contact with you shortly to assist in resolving the issue.

Thank you.
 

Best regards,

's update30 Jul 2019, 08:52
Reviewer Update
Lee-ann just called. She is very rude. I tried explaining to her what happened, I told her my husband is French speaking and does not speak English well. I lodged the complaint on behalf of my husband. She didn't even acknowledge me trying to explain. My husband told her she's no longer interested in anything that involves homechoice. Lee-ann is just as rude as the woman who called yesterday.