Rude Call Centre Agent
<p>Good Day</p> <p> </p> <p>I received a call today regarding my account from Bongeka at Homechoice , when I asked did they not debit she asked how were they going to debit , I told her that they have my bank details that is when she rudely asked if I'm a woman and dropped the call. The service was disgusting coming from a trained call centre consultant I was really hurt by this.</p>
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team