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Ms Samukele Nokuzotha Nomalanga Mhlongo

1 reviews | Active since May 2021

06 Oct 2023, 14:54

Rude call center agent...

Homechoice has rude call center agents.One of their agents called me on 05/10/2023 from *** and requested me to confirm my D.O.B because she needed to speak to me about my homechoice account. I rep**** that I did not have any homechoice account and therefore was not going to confirm anything to her.She rep**** very rudely saying I shouldn't be denying what she knows as facts because I am on their system and I have an account with homechoice. I then rep**** that She can't tell me she knows my credit profile more than me and she shouted at me saying I should stop denying facts and just confirm my D.O.B.I tried explaining to her that I have only ever made cash purchases from home choice but she was then speaking over me and not even listening to what I was saying. So please Homechoice fix your "systems" that lists us as account holders when we are not.Making online cash purchases from homechoice DOES NOT make me an account holder.If that was the case that would mean we are account holders of every single store in SA. I requested never to be contacted again but today I got called by your agents again regarding an account I do not even know about.

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Replies (1)
Homechoice
Homechoice's reply09 Oct 2023, 07:37
Official
Hi.

Thank you for bringing this matter to our attention.
 
We will be contacting you to get further details from you.
 
Regards
Homechoice