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Andile D

1 reviews | Active since Feb 2017

07 Feb 2017, 11:33

Rude Call Center Agent

<p>Since I have join homechoice I've came across with lots of arrogant and rude services from the homechoice customer care. The lady by the name of Samantha she hang up on me while I was trying to enquiry about my account and it's not the first time whenever you trying to be polite they always shout or drop a call. So please do something about your call center agent because I will close my account and encourage others who are encounting the same problem to do the same because we are further up with this nasty attitude from from agents.</p>

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Replies (1)
Homechoice
Homechoice's reply07 Feb 2017, 15:36
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team