Rude call center agent

I’m very disappointed and feed up with homechoice after being all regularly customers for more then 10 years On the 8 June 2019 I receive a call from ********** 142 at 15:45, the call center agent accusing me of not paying my monthly installments, he didn’t even ask if his speaking to the write client , when I request for a reference number he drop the call not even after a hour his so called surpervisor called me back and say that they will remove my number from the system then I can go and buy at Mr price home Angry , upset and disappointed client Homechoice won’t here anything from me again , will not even refer customers to them