Rude and unprofessional service

<p>I called in this morning to get a settlement figure on my account and was basically harrased with security questions simply because i did not know my old work number from when i lived in durban which was 3 years ago. i did change all that information when i made a new order this year however i was still asked irrelevant questions. the rude guy who assisted me was MASI and he further did not want to provide his surname when i asked for it. The ref for the call ********** 39 please listen to that call and see the type of staff you have employed to interact with customers. I completely understand the necesscity of security questions however i was only requesting a settlement amount he did not have to treat me like a ********. I will be settling this account today so i never have to deal with this type of service again.</p>