Rude and undermining agents

Dear Collections department,

I would like to lay a complaint at one of your agents, the resolution to this complaint i would like it to be that the lady i spoke to give me a call back and apologise to me for her rude, undermining tone and unprofessional behaviour towards me as a client.

Here are the details that will allow you to refer to this transaction, unfortunately i forgot her name and she dropped the call on me when i requested her supervisor.

My name: yandiswa myeko My id number: ********** 443088 My address: ny 21 no 138 My cell number, she called me on: ********** 481 Time of call: 11;18 Number she called from: ********** 138

Her first words was "when are you paying your accout or what date are you paying your account" which surprised me because as far as i am concerned i am not behind. After my call at customer service with ridah (not sure of the spelling), he confirmed indeed i am not behind. Now the lady i spoke to at collections first did not want me to speak tp her supervisor eventually she dropped the call on me.

Like i said i would like this to be resloved by having her call me and apologising for her behaviour and she must properly indicate and professional inform me why she called.

Kind Regards Yandiswa