rM
rose M

1 reviews | Active since Nov 2022

18 Oct 2024, 11:15

Rude and *********** sales consultants

i had a call around 9 am from ***,a lady told me about the special homechoice was running a always.I told her that i was not interested and she asked me why and i told her that was non of her business, boom she said : 'isibhanxa (stupid) lesi' .Seriously we understand the working conditions and the fact that you harass us with your calls everyday and we end up getting irritated just to answer your calls but is it professional to call an existing client stupid

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Replies (2)
Homechoice
Homechoice's reply18 Oct 2024, 11:52
Official
Hi Rose,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,
Homechoice
Homechoice
Homechoice's reply18 Oct 2024, 14:23
Official
Hi Rose,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,
Homechoice