MB
Marcel B

1 reviews | Active since Jul 2017

19 May 2023, 09:23

Rude and distasteful..........

What a rude experience. I have a Homechoice account for many years and thought let me support them since they call me literally every second day asking to buy something. I ordered a heater online. This morning I received the rudest call from one of their consultants 'verifying' that I actually ordered the heater. She asked me probably about 30 questions, from old addresses that I stayed at, Confirming old phone numbers, confirming 3 other retail accounts I have, confirming postal codes, and you name it. When I asked her how much more does she want know she said, since I am unhappy to answer all these questions she will cancel the order and literally put the phone down in my ear. I will advise people to stay far away from Homechoice. They clearly don't train their staff and they leave you distasteful.

0
Replies (1)
Homechoice
Homechoice's reply19 May 2023, 10:06
Official
Hi Marcel.

Thank you for bringing this matter to our attention.
 
We will be contacting you to get further details from you.
 
Regards
Homechoice