rude agents / bad products

I ordered couches which are a three piece, they were delivered on the 08 November 2024. upon delivery i notice that there was one which was torn damaged. i then contacted the deliver guy immediately as he has not left as yet. he did not even answer my phone and i think this is because he knew that what they delivered was damaged. the same day i send two emails with the attachment of the couches to them showing them that they were damaged and i was told that they will respond within 72 hours. on the 13 November i contacted the customer care during the day and found a very rude agent who did not even give me a chance to speak and advised that i should send the photo by whatsapp, which i did and till now there is no response. i called again now in the afternoon spoke to Bongiwe / Boniswa who had the very same stinking attitude like the lady i spoke to in the afternoon who i unfortunately forgot the name. she did not even what to give me a chance to explain and said that their turn around time is 14 day, how am i expected to use couches which are damaged yet they are supposed to be new? i heard people say that when you order from home choice they deliver staff which were returned by other people complaining. imagine such a big company and for the amount i am willing to pay then i get such. what annoys me even further is that when you intend to buy the staff is more then friendly however when you want to complain you get attitude. i need these damaged couches collected from my house immediately and i doubt i will ever do business with home choice in future due to the attitude receive. i should have at least been listened to and explained to their process of returning good, what will happen , how long it will take and reassured that they are sorry for what happened , however i received a big, you deserves the nonsenses we gave you, your money is worth nothing to us, we have more important customers then you. come take your damages couches.