Rude agents

<p>I'm currently overdue with my Homechoice acc due to my medical issues.I've been in hospital for past 8 weeks and had a second operation last week which came with complications</p> <p>Now I've been called by Homechoice agents and as soon as I answer there first words would say when are you paying Homechoice ?and I've indicated in the past week and twice this morning to these agents that I can't say when I'm paying at this stage ,I will let them know as soon as I can, I'm still in pain and cannot talk much, they will then tell me to speak up and raise my voice when they can clearly hear I'm in a critical condition they then drop the calls and minutes later I'd get another call.</p> <p>I also work in the same industry and am aware of the procedures followed.these agents are very rude ,no professional attitude or any human emotions in them.</p> <p>One such call that really infuriated me is the one I've just had a few minutes ago which went.</p> <p>Hello, am I speaking to miss Khuzwayo</p> <p>I reply yes</p> <p>Agent then says when are you paying Homechoice</p> <p>I reply I don't know at this stage.will let you soon</p> <p>Agent replies to me saying STOP Mumbling and speak! Ubhadala nini?</p> <p>I reply, lady I'm I'll in hospital ,now you tell me in mumbling</p> <p>Agents just says thank you and drops the call.</p> <p>I know I'm in arrears and need to state when I'll make a payment which I will do as soon as I get myself sorted out, now do I deserve the rudeness from Homechoice, the harrassment in my hospital bed struggling to hold on to life?</p> <p>What kind of company is this ? That employs agents who can't have even ask if you are able to speak, who don't even greet, who drop the phone in your ear and call again a few minutes afterwards.speak to me as if I was some piece of trash</p> <p>I don't appreciate the treatment. I will make a payment plan and I will let them know about it, obviously there is no way I can generate any money lying in hospital. Rather not call me at all</p>