dP
daphne P

1 reviews | Active since Jun 2012

15 Sept 2015, 13:24

RUDE AGENTS

I received a call from home choice today as I do on a daily basis a couple of times a day. This is EXTREMELY ANNOYING seeing as i have a job to tend to. The lady on the phone called to remind me that i owe them R95 and wants to know when i will pay it. I told her please do not call me im at work. She proceeds to tell me that my account is outstanding while its not yet anywhere close to the end of the month. I hang up and she calls back. I yelled at her telling her to stop calling me. She had the nerve to threaten me and tell me that she will keep calling until i choose to listen to her. I do not appreciate her approach because i am a very loyal home choice customer. If u keep calling at work ill keep hanging up. Dont remind me of an outstanding R95 when iv spent thousands at home choice. Please teach your agents how to treat customers well. After all it is what they get paid for

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Replies (1)
Homechoice
Homechoice's reply15 Sept 2015, 15:07
Official
Hello dee28,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team