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SM
Samukelisiwe M

1 reviews | Active since Nov 2016

18 Nov 2016, 14:51

Rude agent

<p>I received a call from one of the most rude agents and logged a complaint as well as requested that call recording however no feedback instead I get a call daily from different agents.</p>

0
Replies (5)
Homechoice
Homechoice's reply22 Nov 2016, 15:59
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,

SM
Samukelisiwe M's update23 Nov 2016, 09:51
Reviewer Update

This is honestly and truely disspaointing that such a company has no idea of customer service, Your agents are still calling me daily and cutting the call on me .... Even the so called TL " Janine " promised to email me Monday 21/11/2016. But absoluteley no feedback or whatsoever I regret the day I did business with Homechoice

SM
Samukelisiwe M's update24 Nov 2016, 14:16
Reviewer Update

So I call the customer care line just to be on hold for 12min , This is so pathetic its not even funny ... I am still receiving calls from the collections dept but no feedback from customer care , Doing business with Homechoice has been nothing but a nightmare

SM
Samukelisiwe M's update25 Nov 2016, 16:42
Reviewer Update

This is highly dissapointing the service by this company is **** ...

SM
Samukelisiwe M's update05 Dec 2016, 12:18
Reviewer Update

And then Stacy from customer care calls me but for 3 days no feedback from her ... only calls from the collections rude agents ,,,,