******* customer service and incompetence

I am exceptionally disappointed at a ******* service or should I call it a lack of service and *********** company. We purchased chair covers cash on the 19/05/2022 of the value of R2800 and a confirmation email for the order was sent. On the 21st May 2022 we received a notification that the items were given to the courier.

On Friday the 24th May 2022 we followed up with them telephonically on the items and requested them to tell us who are the designated courier services appointed for our deliver so that we may follow-up ourselves however the consultant assisting us did not want to disclose the name of the courier service.

Today 01/06/2022 when we call to follow-up since our parcel is still not delivered we were told that the couriers tried to deliver the parcel; on 3 different occasions but they could not.

First of all, we received no call from any couriers and no correspondence on the delivery, regardless of the fact that there is always someone there to receive the parcel so it is pure lies that the couriers could not deliver.

Secondly homechoice have our email address and all necessary contact details they did not bother to contact us in this regard rather we had to call them all the time and follow-up. WHAT A PITY

Thirdly when we followed-up today we are told that we need to reorder the item as homechoice cannot resolve a matter which was a clear mess-up from the third party they involved and lacked to monitor.

Fourthly while busy trying to sort the matter with them they refunded the money with no consent given to them. SUCH DISRESPECT!!!!!!!!!!

Lastly they went ahead and changed the price of the item and it is now double which is now almost 6K to the initial amount we purchased with. Talk about ******** people and taking advantage that is why they recommended a re-order. IT MAKES ME WONDER IF THE CHAIR COVERS WERE EVEN SENT TO BEGIN WITH!!!!!!

BASICALLY HOMECHOICE IS SAYING TO HELL WITH US, KEEP BUYING AND WE DON'T CARE IF YOU RECEIVE YOUR ITEM OR NOT. OUT SIGHT FOR US IS OUT OF MIND AND WE DON’T GIVE A DAMN ABOUT A PAYING CUSTOMER. THIS WAS ******* SERVICE AND I AM UTTERLY DISAPPOINTED. I WISH MANAGEMENT CAN STEP IN AND RESOLVE THIS MESS WHICH WAS CREATED BY ITS EMPLOYEES AND THIRD PARTY AND BE AN HONEST COMPANY.