Round 3 and No Joy

http://hellopeter.com/homechoice/complaints/worst-service-ever-***<br> http://hellopeter.com/homechoice/complaints/homechoice-nightmare-round-2-***<br> Round 1 and 2 are above. Round 3 is not getting any better. It is 3 months since first communication and I still have the couch I cancelled. Even though their website happily advertises that if you arent happy with the purchase, they will return it, I am fighting a battle to have the couch returned. I am exhausted. I have been speaking to the operator Ryan Malagas, who was the supervisor of Sharief Hendrieks from Round 2. I have been told that to return the couch, they need to follow procedure. Their procedure is horribly flawed. I have gone weeks without feedback or communication. Even when I try and call, I feel like they are actively avoiding my phone number. I have now been told that due to damage to the couch (a scratch underneath the couch that was clearly caused during delivery) they will not return it. I asked them with tears in my eyes why I would intentionally scratch the couch in the 2 hours between delivery at 3.30 and the phonecall to cancel the purchase at 6. It is blatant blameshifting and I will not accept it.