******* by homechoice

Item: Homechoice
Rating: 1
Author: Makarabo M

I have a complain about Homechoice, in March the was a delivery which i don't know anything about. I told the driver that i did not order from Homechoice and he made me sign agreeing that I'm sending the delivery back. After 2 weeks i got an SMS to pay my installment. I called and spoke to consultant, she confirmed that she will reverse the money because i did not order anything. She said she is escalating the matter , it will take 7 days. I receive another sms saying I must pay, I called the customer service number it doesn't work. Then i sent an email to *** on the 07- 05- 2020 , I just received a Ref number #721406. Till today I'm still waiting for feedback , when you call them they put the phone down. Their service is the worst. They way they treating customers is wrong as per the Fais Act

Helpful (0)

Replies (2)

Homechoice's replyOfficial

14 May 2020, 08:06

Hi Makarabo.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice

Homechoice's reply14 May 2020, 08:06

Official

Hi Makarabo.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Regards.
Homechoice

Makarabo M's updateReviewer Update

14 May 2020, 11:06

You keep on saying that you want to get to the bottom but nothing is being. The are complaints that were logged on Monday still nothing is being done. You guys are taking advantage and it needs to stop. Everyone is complaining about you, what you doing is against the law. You are not adhering to the Fais Act, your license must be cancelled and you must be fined. Fix this mess

Makarabo M's update14 May 2020, 11:06

Reviewer Update